Frequently Asked Questions

 
1. What methods of payment do you accept?
2. Can I change or cancel my order?
3. Can I buy a single shoe?
4. How do I clean my footwear?
5. The style I want is out of stock, when will you get more?
6. How can I be removed from your mailing list?
7. What styles are available in a wide width?
8. How do I write a product review?
9. What is your 30 Day Comfort Guarantee?
10. Where can I purchase styles in the Performance Collection?
11. If purchased on this site (Harley-DavidsonFootwear.com), can I return or exchange at a Harley-Davidson® Dealership?
12. How do I return or exchange Performance boots?
13. Can the boots that I bought on Harley-Davidson.com be returned on Harley-DavidsonFootwear.com?
14. How do I return or exchange my Harley-Davidson® footwear purchased on this site?
15. What is Harley-Davidson® Footwear?
16. What is Wolverine World Wide, Inc.?



1. What methods of payment do you accept?

We currently accept the following methods of payment: Visa, MasterCard, American Express, Discover and PayPal.

We do not accept Cash, CODs, checks, credit card gift cards (unless bank issued), or money orders.

Due to our US credit card verification service, we are unable to accept credit cards with international billing addresses.

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2. Can I change or cancel my order?

We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it generally goes immediately into the fulfillment process and may not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.

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3. Can I buy a single shoe?

Sorry, we cannot accommodate single shoe orders at this time. Our footwear is not only sold, but also manufactured in pairs.

If you require two different size shoes, we would recommend contacting the National Odd Shoe Exchange (oddshoe.org) where they can try to match you up with someone to exchange for the correct sizes needed.

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4. How do I clean my footwear?

In general we recommend the following guidelines for cleaning the footwear:

Cleaning: on a regular basis, brush away any surface dirt with a soft brush.  After extended, rugged use, wash with mild soap and warm water.  Be sure to rinse all soap off as it is hydrophilic.

Drying: open footwear fully, remove the insole and laces and dry at room temperature.  Never expose to heat!

Conditioning: recommended treatment depends on construction and materials of the footwear (most treatments do alter color and appearance).

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5. The style I want is out of stock, when will you get more?

We are very sorry that the item you need is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn grey and above it you will see a link to "Notify me when available".

This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get more inventory of the item, we will email to let you know!

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6. How can I be removed from your mailing list?

Simply click on unsubscribe at the bottom of any email that is sent to you.  If you would like to be removed from our catalog, please contact our Customer Service team.

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7. What styles are available in a wide width?

Please click here to view all of our current wide width shoes.

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8. How do I write a product review?

In order to write a review, you must be signed in. If you haven’t already done so, please create a user account on our page. When you are all signed in, you will see "Write a Review" to the right of any style on our product pages. Simply click on this and you will be able to title your review, give a "star" rating and write your comments.

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9. What is your 30 Day Comfort Guarantee?

Wear eligible boots for 30 days and if you aren’t completely satisfied that it is the most durable and comfortable you’ve ever worn, send it back for a full refund. Please contact our customer service team for additional details.

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10. Where can I purchase styles in the Performance Collection?

Styles in the Performance Collection can be purchased at your local H-D® Dealership found through the dealer locator. Select Performance styles are available for purchase online through the Official H-D™ Online Store

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11. If purchased on this site (Harley-DavidsonFootwear.com), can I return or exchange at a Harley-Davidson® Dealership?

No. Lifestyle Footwear and Black Label footwear purchased on this site can only be returned to Harley-DavidsonFootwear.com

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12. How do I return or exchange Performance boots?

Performance boots cannot be returned or exchanged through Harley-DavidsonFootwear.com, but should to be returned or exchanged to the boots origin of purchase.

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13. Can the boots that I bought on Harley-davidson.com be returned on Harley-davidsonfootwear.com?

No, all footwear must to be returned via the site they were purchased from.

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14. How do I return or exchange my Harley-Davidson® footwear purchased on this site?

All information on returns and exchanges can be found on returns & exchanges

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15. What is Harley-Davidson® Footwear?

HARLEY, HARLEY-DAVIDSON and the Bar & Shield Design are among the trademarks of H-D U.S.A., LLC ©2015 H-D and its Affiliates. All Rights Reserved. Wolverine World Wide, Inc. is a licensee of Harley-Davidson Motor Company.

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16. What is Wolverine World Wide, Inc.?

Wolverine World Wide, Inc. is a global marketer of branded footwear. With an established global footprint that spans approximately 200 countries and territories, as well as a rock-solid infrastructure, Wolverine Worldwide is dedicated to advancing Harley-Davidson® Footwear.

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