Contact Us

Contact us

If you have questions, comments or feedback, our customer service team is here to help! Please contact us by phone, live chat, or mail.


1-866-699-7379 Monday-Friday 8am-9pm ET
Saturday-Sunday 9am-6pm ET

Customer Service
1400 Industries Road
Richmond, IN 47374

Returns & Exchanges

US Orders

We will gladly accept your return of UNWORN merchandise within 30 days from the date of purchase. Exchanges are always free - complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.

Canadian Orders

At this time, we are not accepting Canadian returns. All Canadian orders are final. For further details regarding Canadian shipping and payments, visit Borderfree's FAQ page .

Looking for your order?

Check order status

Need to return an order?

Start a return or exchange
General Inquiry Form *required field
Defective Product Form *required field
Order Return Form *required field

For returns, please use our online returns form. For inquiries about your return, please use the form below.

Order Status/Change Order Form *required field
Return Status Form *required field

Return Information:

For us to properly assess possible shoe defects please include two photos of your shoes.
Replacement Option: To help expedite the process should your product be approved for replacement. Please include one comparable style from our website.
Yes, I'd like to receive email marketing communications from Harley-Davidson Footwear subject to Harley-Davidson Footwear's Privacy Policy.

See Privacy Policy.