Returns & Exchanges
We will gladly accept your return of UNWORN merchandise within 45 days from the date of purchase. Refunds and exchanges are always free— complete the fields below and follow the instructions to receive return/exchange documentation and a shipping label.
At this time, we are not accepting Canadian returns. All Canadian orders are final. For further details regarding Canadian shipping and payments, visit Borderfree's FAQ page.
Enter your Order ID, Last Name or Email Address, and Zip Code here
Please return item(s) in the original box. You will not be charged for the cost of shipping if you use the label provided.
The online return process will require a printer, as you are provided a PDF to download that includes a shipping label and return document. If you do not have a printer, please call customer service at 866-699-7379.
Please keep a copy of return/exchange documentation for tracking purposes.
You will be refunded for the amount of the items purchased. Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles.
Damaged or Defective Product
If you suspect your product is defective or damaged during shipment, please contact our Customer Service Team immediately by email at HDWeb@wwwinc.com or by phone at (866) 699-7379. We will work with you to expedite the replacement or refund of your item.